Privacy Policy

Last updated: May 29, 2025

This Privacy Policy ("Policy") explains how String ("String," "we," "our," or "us") collects, uses, shares, and protects your information when you visit our website (the "Site") or interact with our Telegram channel, bots, or other services (collectively, the "Service"). By using the Service, you consent to the practices described below.

1. Information We Collect

Category
Examples
Source
Information you provide
• Telegram username / user ID
• Email address (if you subscribe or contact us)
Directly from you
Automatically collected data
• IP address, browser type, device info
• Pages viewed, time spent, links clicked
• Referring URL
Via cookies, log files, analytics tools
Blockchain data (public)
• Wallet address or transaction hashes you share in chats or bots
Public blockchains
Payment data (if you buy a plan)
• Payment method, amount, timestamp (processed by our payment provider)
Third-party payment processor

We do not knowingly collect sensitive personal data (e.g., government IDs, health or biometric data).

2. How We Use Your Information

Purpose
Legal Basis*
Provide, maintain, and improve the Service (e.g., deliver token alerts, leaderboards)
Contract
Process payments and manage subscriptions
Contract
Respond to inquiries and provide support
Legitimate interest
Monitor and prevent fraud, abuse, or security incidents
Legitimate interest / Legal obligation
Analyze aggregated usage to refine models and features
Legitimate interest
Send important service updates or policy changes
Legal obligation / Legitimate interest
Send marketing communications (only if you opt-in)
Consent

* "Legal basis" terminology aligns with GDPR; we apply the same principles globally.

3. Cookies & Tracking Technologies

We use cookies, local storage, and similar technologies to:

  • keep you logged in or remember preferences
  • understand how visitors navigate the Site
  • measure campaign performance

You can disable cookies in your browser, but parts of the Site may not function properly.

4. Sharing & Disclosure

We do not sell or rent your personal information. We share it only:

  • Service Providers – hosting, analytics, payment, and support vendors who process data on our behalf under contractual confidentiality
  • Legal & Compliance – if required by law, court order, or to protect rights, property, or safety of String, our users, or others
  • Business Transfers – in connection with a merger, acquisition, or sale of assets; we will notify you before your data becomes subject to a different policy

Aggregated or fully anonymized data (e.g., aggregate hit-rate statistics) may be published or shared without restriction.

5. Data Retention

We keep personal data only as long as necessary for the purposes outlined in this Policy, unless a longer period is required by law (e.g., tax or accounting rules). When no longer needed, we delete or anonymize data using industry-standard practices.

6. Security

We employ administrative, technical, and physical safeguards—including encryption in transit, least-privilege access controls, and regular audits—to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have rights to:

  • Access or obtain a copy of your personal data
  • Correct inaccurate or incomplete data
  • Delete your data ("right to be forgotten")
  • Object to or restrict certain processing
  • Withdraw consent at any time (for marketing or optional data)
  • Receive data in portable format (where technically feasible)

To exercise any of these rights, email privacy@string.ai with your request and Telegram username or email for verification. We will respond within 30 days (or as required by law).

8. International Transfers

We are based in the United States and use cloud providers that may operate worldwide. When we transfer personal data out of your jurisdiction, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent frameworks.

9. Children's Privacy

The Service is not directed to children under 18, and we do not knowingly collect personal data from them. If you believe a child has provided us data, contact us and we will delete it.

10. Changes to This Policy

We may update this Policy periodically. If we make material changes, we will post the revised Policy on the Site and update the "Last updated" date. Continued use of the Service after changes become effective constitutes acceptance.

11. Contact Us

Questions, concerns, or requests? Email legal@string.cash